Legal

Privacy Policy

Last updated: February 2026 | Ciphonika Ltd | Company No. 16958856

1. Who We Are

Ciphonika Ltd ("Ciphonika", "we", "us", "our") is a company registered in England and Wales (Company Number 16958856), with its registered office at 11 Brindley Place, 2 Brunswick Square, Birmingham, B1 2LP.

We are the data controller for personal data collected through this website. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO REGISTRATION NUMBER].

For any data protection queries, contact us at: info@ciphonika.com

2. What Data We Collect

We collect personal data that you provide directly to us, including:

Name and job title
Email address and telephone number
Company name and sector
The content of messages you send via our contact form

We also collect limited technical data automatically when you visit our website, including your IP address, browser type, pages visited and time of visit.

3. How We Use Your Data

We use your personal data to respond to your enquiries, assess how Ciphonika may assist you, fulfil contractual obligations, comply with legal requirements, and improve our website and services.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

Legitimate interests - responding to business enquiries and managing relationships with prospective clients
Contract performance - processing data necessary to fulfil a contract or take pre-contractual steps
Legal obligation - where processing is required to comply with applicable law
Consent - where we have obtained your explicit consent, such as for marketing communications

5. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy. Enquiry data is typically retained for 24 months unless a client relationship has commenced, in which case we apply retention periods appropriate to our contractual and legal obligations.

6. Sharing Your Data

We do not sell, rent or trade your personal data. We may share data with trusted third-party service providers who process data on our behalf under appropriate data processing agreements. We do not transfer personal data outside the UK/EEA without appropriate safeguards.

7. Your Rights

Under UK GDPR you have the right to access, rectify or erase your personal data, restrict or object to processing, data portability, and to withdraw consent at any time. To exercise any of these rights, contact us at info@ciphonika.com. You also have the right to lodge a complaint with the ICO at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page with the date of last update shown above.